ConnectWise

We are experiencing an issue with ScreenConnect cloud that appears to be causing service interruptions in our US East region. We will follow up with more information soon.

We are currently investigating reports of ScreenConnect cloud instances unable to load in East Region of United States. We will follow up with more information soon.

We are investigating reports of Quick Suspend option missing under device details for server endpoints. In the interim, Users can create suspension for the target device from the Endpoints > Alerts > Suspensions

We are currently investigating reports of tasks not showing up on Automation tab of Device details. We will follow up with more information soon.

On Nov. 26th, ConnectWise identified an issue impacting outbound email delivery from Security Partner Support, causing delayed or failed alert notifications to some partners. ConnectWise is actively monitoring the situation and working to restore full functionality.

We are currently investigating reports of random login failures on ConnectWise SSO based login. We will follow up with more information soon. Based on reports, retrying Login is often successful. We are investigating the issue.

We are experiencing a possible issue with [Manage/ Service tickets] that is preventing services tickets from getting saved in NA region We will follow up with more information soon.

We are currently investigating reports of Device summary page not on loading for some partners. This is related to a Third Party provider outage, reported by Cloudflare. We will follow up with more information soon.

We are investigating reports of outages with Screenconnect.com as a result of a provider issue. This is not affecting the product or accounts just partner facing marketing pages.