Cisco Umbrella

Users are unable to connect to Stockholm - STO1.EDC headend using VPN. Our engineers are currently working to confirm the impact, identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

Some customers may experience connectivity issues with their tunnels in FRA1.EDC; the tunnels may appear to be connected, but traffic may not be able to be sent/received over the tunnel. Our engineers are currently working to identify the root cause and implement a resolution. Updates and additional details will be provided as new information becomes available.

We are investigating an issue affecting tunnel connectivity for few Data Centers listed below: Singapore Atlanta Tokyo Paris Denver Ashburn New York Dallas Mexico City Chicago Madrid London Stockholm Customers may experience dropped or blackholed traffic, or see tunnels appear as down in dashboards. Our team is working to restore full connectivity as quickly as possible.

We have identified a management plane issue at the Frankfurt Data Center and we are failing over Secure Connect users to London Data Center. Will provide updates as soon as more information becomes available. Thank you for your understanding and cooperation.

We are currently investigating an issue where users are seeing a "500 Internal Server Error" when attempting to access the dashboard. We will provide updates as soon as more information is available.

If you are having problems logging in, we recommend retrying the authentication process and please contact your Identity Provider (IDP) provider. We have identified authentication issues related to the use of one particular (IDP). We will continue to monitor the issue.

We are investigating an issue affecting File Inspection services in various Data centers. Customers may experience delays in file analysis, missing inspection logs, or partial visibility in the dashboard. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as new information becomes available.

We are currently investigating an issue involving an intermittent latency increase on some DNS resolution requests.

We are currently investigating an issue with the secondary Protective DNS (PDNS) IP Address (204.194.234.200) not being reachable from the public internet. The primary IP Address (204.194.232.200) remains operational. Only customers using this specific IP Address may be impacted in the event that they are unable to reach the primary IP Address.

We are currently investigating a potential incident in the Denver Data Centre. Some customers may not be able to access public internet resources via Denver, but services should have failed over to Dallas.